With the growth of the auto glass repair industry, there is a huge requirement for repair and replacement technicians. Auto glass jobs are quite challenging as technicians are required to be skilled at their task and maintain a pleasing attitude towards customers.
A Brief Job Profile
Auto glass jobs train technicians to be windshield repair and replacement specialists. Most of these companies provide their technician hands on training sessions before letting them get involved in actual on-site repairs and replacements.
Auto glass jobs entail quite a lot of responsibilities. The repair and replacement technicians are required to confirm appointments with clients. This can be at various locations. The technician could also be required to submit reports to the company in between services.
Technicians are required to work in a wide variety of environmental conditions, that could include severe circumstances like extreme chill, heat etc, while performing outdoor tasks. Outdoor repair sessions are part of the mobile repair services offered by these companies.
Maintenance of Health and Safety at the Work Environment
Glass repair and replacement technicians have to ensure the use of the right set of tools and techniques that ensure timely, quality and efficient service to customers. This involves creating a safe working environment and the use of safety equipment to minimize even the slightest risk of any kind of personal injury.
Technicians also have to ensure that the place of work, equipment, resources etc conform to health and safety rules. The repairs are to be done using materials, methods and tools after following standard setting up methods.
Providing the Right Kind of Customer Service
When it comes to customer services, the glass repair and replacement technicians are to provide timely and courteous customer services. In case the client requires an explanation of the work process, the technician has to give an account of the services he is to render.
Technicians are to maintain accurate, complete and precise records of each assignment. He has to do the necessary paper work, which includes a cash receipt and hand it over to the client. Cleaning the vehicle of any kind of debris after the completion of work is part of the technician's duty.
Required Credentials for an Auto Glass Technician
Anyone who aspires to become an auto glass repair and replacement technician must have a high school diploma or an equivalent degree. He is required to have sound knowledge of the topography of the place, which includes various landmarks.
The person should have a proven driving record and should maintain the same in accordance with the policies of the company he works in. These technicians are required to be of robust health to enable them lift and carry a weight of up to 25lbs.
Sound computer knowledge is a must for technicians who apply for auto glass jobs. They should know how to operate a computer, software related to their job etc. Technicians should have pleasing manners, and be adept in listening skills and verbal communication that will provide world class customer service.
