is the new face of technology service and support.
You can find KNOWHOW™ at PC World and Currys ready to offer friendly help and advice.
We’ll be there to deliver and install your new TV, washing machine or fridge freezer.
Apprentice Sales Advisor
Apply today to start an exciting career working for one of Europe's leading specialist electrical retailing groups, trading through over 1,200 stores and online, spanning 28 countries and employing 36,500
people.
This role is to provide an excellent level of professional customer service by advising on all aspects of business affecting customer’s pre-sale, postsale and product support, in addition to giving accurate and impartial advice to sell our products and services.
Daily duties will include: -Advising on all aspects of business affecting customers pre-sale, post-sale and product support/give accurate and impartial advice to sell our products and services following a structured sales technique.
-Receiving and returning customer contact by telephone, internet, fax, letter and email.
-Understand customer problems and queries.
-Explain issues clearly and professionally to the customer.
-Take ownership and responsibility of customer queries, providing ‘right first time’ resolution minimising repeat queries from customers.
-Use own knowledge, access to company systems etc to advise customers and resolve queries.
-Monitor and ensure resolution of query.
-To meet call quality standards in order to contribute to the overall level of customer satisfaction.
KEY DETAILS
Daily duties will include: -Advising on all aspects of business affecting customers pre-sale, post-sale and product support/give accurate and impartial advice to sell our products and services following a structured sales technique.
-Receiving and returning customer contact by telephone, internet, fax, letter and email.
-Understand customer problems and queries.
-Explain issues clearly and professionally to the customer.
-Take ownership and responsibility of customer queries, providing ‘right first time’ resolution minimising repeat queries from customers.
-Use own knowledge, access to company systems etc to advise customers and resolve queries.
-Monitor and ensure resolution of query.
-To meet call quality standards in order to contribute to the overall level of customer satisfaction.
KEY DETAILS
WORKING WEEK: 37.5 hours per week, 5 out of 7 days, Mon - Sun
WAGE: £3.00 per hour or £ 112.50 per week
The salary will increase in stages to £7.00p/h throughout the first year of the apprenticeship
Web Site: http://www.knowhow.com/
Apply through:
http://isw.changeworknow.co.uk/dixons_retail/vms/e/vacancies/positions/
Apply through:
http://isw.changeworknow.co.uk/dixons_retail/vms/e/vacancies/positions/
Vacancy Location
