Finding a reliable car repair shop can be difficult. So many auto repair shops these days cut corners when it comes to service and qualifications. Here are some questions you should ask any shop you are considering using.
1. Do they have "trained" technicians?
Always look for a Denver car repair shop that has service personnel who have previously worked at dealerships or dealer repair shops. Make sure the shop has a core staff of experienced people who have been doing car repair for at least 15 years.
2. Is it important that the technicians have formal certificates showing their qualifications?
Yes formal training and certification is important because this is the best way to learn about the most current technologies used in vehicles. Always look for certificates displayed in their service area along with A.S.E. (Automotive Service Excellence) awards. In Colorado it is also important to have IM240 Clean Air Colorado certificates for repairs on emission systems.
3. Will using this repair shop void your factory or extended warranties?
All vehicle manufacturers require you to have regular maintenance done according to a specific schedule. They do not specify that this work must be done by a dealer. Using a qualified and licensed repair shop is just as good for warranty purposes. Most full service auto repair shops can do regular maintenance work without having an effect on your warranty.
4. Does this shop require you to make an appointment?
The simple fact is a good car repair shop is busy, so having to set appointments is normal. This actually increases your chances of getting your car back the same day. Many shops will make an exception for emergency work.
5. Does this shop let you book a service appointment online?
As time goes by booking online is becoming more and more common. Online booking gives you the ability to book an appointment at any time of the day or night, without having to talk to anyone. This is convenient both for you and for the repair shop.
6. Can they arrange for transportation?
One of the most inconvenient aspects of having your vehicle serviced is getting it to the repair shop and picking it up when it is finished. Many customer-oriented shops will provide a shuttle service that will take you to your home or office, and pick you up when your vehicle is ready to go.
7. Will this repair shop do a free inspection of your vehicle before you are committed to leaving your vehicle for repairs?
In many similar businesses the idea of the "free inspection" or "free consultation" is becoming popular. Many lawyers, for example, will offer a free consultation if you have a legal problem. This practice is not very common in the auto repair business, but there are shops that make it available. In fact the same Denver auto repair shop that will sometimes provide a free rental car will also provide a preliminary inspection of your vehicle at no charge.
