Some auto repair shops that write invoices by hand often resist the idea that they would need computer software. Many do not see any reason to use software.
I would like to point out a few reasons why an auto repair shop, large or small, can benefit from using software designed to do repair orders.
One of the most important reasons for software is tracking invoice history. When a customer has work done and comes back later with a problem, past repair orders can be brought up in computer software in seconds. With an old file cabinet system it can take between ten and sixty minutes to find an old repair order. Why? The reason why is easy. The customer lost their hand-written invoice and thinks the work was done last month, when it may really have been done four months ago.
This history provides the shop owner with information about the parts used, labor done, and who worked on the vehicle, if they have someone else working with them. This can be very important on warranty work.
Another great reason for repair order software is the invoice itself. I had an engine replaced and was given a hand written invoice. On this invoice it said, "replaced engine." Nothing was said about the work that was done! A computer generated invoice would include much more detail about the engine replacement, giving the shop a much more professional look.
Since repair order software can store and retrieve labor entries, the owner can enter a detailed description of work done, and save it for future use. This makes writing an invoice faster and faster as they use the software, saving the shop owner valuable time.
Most software programs have a scheduler which will organize incoming work and keep their desk a little more uncluttered. Plus, it is another help to keep your customers satisfied.
It is so nice to work with a business that has computerized their operation. Many customers these days are pretty tech savvy. They expect the businesses they work with to be up to date on the latest technology, and at the very least, have an invoicing system that is beyond pen and paper.
We're headed toward a paperless world. Many customers like the invoices sent to their email address. This way they can store the invoice on their home or office computer. It's also nice to be able to text message right from your screen to the customer, to let them know the work is done. This is a great convenience for customers that in this day and age, live on their cell phones.
With the added benefits of tracking revenue, inventory, supply charges, taxes, etc., no automotive shop should be without computer invoicing software.
