Auto Repair and Service means a lot to the consumer in this fast pace world we live in. Being without transportation is an inconvenience while your vehicle is being repaired. Asking a friend, neighbor or co-worker to follow you to the shop and give you a ride home can be quite a hassle. Wondering how much it's going to cost for the repair service is always a concern.
With all this in mind consumers want an auto repair shop that is well kept and clean where the personnel are polite and ethical. The technicians are certified and experienced. Most of all we expect to get our vehicle back fixed and in a timely manner.
How do we decide who to take our car to when it requires service?
A recommendation from a friend or family member is the best choice. They have already experienced the service and built a trust with this provider. If you are new to an area you can contact the Chamber of Commerce, check them out with the BBB (Better Business Bureau), or use the different social medias for information. Check out the auto service's web site and see what they have to offer.
Questions you want to ask yourself are:
What types of service do they offer?
Are they going to be able to do all your required service at one location or do they specialize in a certain area?
Do they offer service in all of the following areas:
Engine repair
Engine performance
Suspension
Steering
Brakes
Exhaust
HVAC
Electrical
Electronic systems
Drive train
Axles
Transmissions.
Are the technicians certified by the National Institute for Automotive Service Excellence (ASE)?
Automobiles nowadays can be very complex. Technology is always advancing and the auto industry incorporates many technologies in new model cars. An auto repair shop that offers everything is going to be convenience for you.
As you approach this new to you service provider do a mental check list as follows:
Is the parking lot neat and clean?
Is the office and waiting area clean?
Are the office personnel polite and welcome you?
Is the shop area clean and neat?
Are the technicians polite and dressed appropriately?
On the other hand is the parking full of what appears to be junk?
Is the office cluttered and smells like dirty oil?
Did the office personal make you feel uneasy?
Does the shop area look like a grease pit with clutter everywhere?
Do the mechanics look like they needed a shower and clean cloths?
If the answer to any of these is 'Yes', don't rule them out completely but look closer for the other points as you may want to look for another shop. All auto repair shops are different, you want the quality and professionalism that comes with experience and expertise.
Choosing the right auto repair service will benefit you in the long run as you will have the peace of mind that the repair was done right the first time at the right price.
