Tips for effectively communicating your ITIL plans

March 10, 2009 Published by  SearchCIO-Midmarket.com Infrastructure Strategies Targeted IT communications key to ITIL implementation success Peter Doherty, Contributor Why are people often the afterthought in an ITIL implementation, when they are the individuals who carry out the processes? One reason is that because the ITIL framework supports IT Service Management (ITSM), it's usually driven as an IT program. The IT department understands process and technology, but not as much people or the importance of IT communications. Unfortunately, many organizations realize far too late that even if they have designed the best IT Infrastructure Library (ITIL) processes in the world and helped automate them with the best technology, they still need people to drive them. If you don't have engaged and motivated people executing on the ITIL processes, there is little chance of realizing the full benefit envisioned at the beginning of an ITIL implementation and ITSM program. To ensure that people are not forgotten in an ITIL implementation, an organization must look outside the technology and address the need for better IT communications. READ THE FULL TIP   ADVERTISEMENT   Get the most out of SearchCIO-Midmarket.com SearchCIO-Midmarket.com's Tips - Insight from the brightest minds in the market. Data center outsourcing: 10 best practices Single sign-on: Sensible security on scale Simplifying risk assessment frameworks Database security: Limiting access is key   ABOUT THIS E-NEWSLETTER This e-newsletter is published by SearchCIO-Midmarket.com, part of the TechTarget network. TechTarget provides IT professionals with the resources they need to perform their jobs: Web sites, newsletters, forums, blogs, white papers, webcasts, events and more. Copyright 2009 TechTarget. All rights reserved. Designated trademarks and brands are the property of their respective owners. We're sending you this information based on the Topics you selected in your TechTarget Member Profile. To unsubscribe, click here. Unsubscribe requests may take up to 24 hours to process; you may receive additional mailings during that time. A confirmation e-mail will be sent when your request has been successfully processed. Please note, this will not affect any other subscriptions you have signed up for. Contact Us: SearchCIO-Midmarket.com Member Services 117 Kendrick Street, Suite 800 Needham, MA 02494 Contact: Webmaster@techtarget.com When you access content from this newsletter, your information may be shared with the sponsors or future sponsors of that content as described in our Privacy Policy: PRIV LINK